Data Deletion Instructions

You can ask SwiftForm to delete the personal information we hold about you at any time. Which route applies depends on how you use the platform.

If you are a business using SwiftForm

1. Sign in to your SwiftForm dashboard.
2. Go to Settings, scroll to Delete account, and confirm with your password and business name. You can download your jobs and customers as CSV first.
3. Your account is scheduled for deletion and you get a 30-day grace period: signing in again, or using the link in the confirmation email, restores everything. Straight away we cancel your subscription, disconnect from your WhatsApp Business Account and take your public page down.
4. After 30 days we permanently delete your business profile, services, availability, bookings, job cards, customers, conversation history, templates, flows and stored WhatsApp credentials, and email you to confirm. Your WhatsApp Business app, number and Meta business account are never touched.

Prefer email? Send a request from your registered address to djones@swiftform.co.za with the subject Delete my data.

If you messaged a business on WhatsApp

Your conversation belongs to the business you messaged. Either:

• Ask that business directly to delete your record — their dashboard has a Delete data button for each customer that removes your messages, bookings and history and makes SwiftForm ignore any future message from your number; or
• Email djones@swiftform.co.za from an address we can verify, or message the business number with the word DELETE, telling us the WhatsApp number you used and the business you contacted. We will forward and action the request.

To stop automated messages without deleting anything, reply STOP to the business on WhatsApp.

Disconnecting the Meta / WhatsApp permission

Revoking SwiftForm's access at Meta does not by itself delete data already stored with us. To do both:

1. Open Facebook Settings → Business Integrations.
2. Find Swiftform Messaging and choose Remove.
3. Then follow the account deletion steps above so we erase what we already hold.

What happens next

• We confirm receipt of your request.
• Deletion completes within 30 days.
• Backups roll off within a further 90 days; application logs roll off within 30 days.
• We retain billing and tax records for five years where South African law requires it — with your name, email and phone number removed — and anything else we must keep to defend a legal claim. Nothing else is kept.
• Some providers we use keep their own records under their own policies: Paystack (payment records), Twilio (where a platform number was supplied, regulatory documents until we delete them at purge) and Meta (your WhatsApp Business Account, which belongs to you). We delete what their APIs let us delete and tell you what remains.

Contact

djones@swiftform.co.za